Patient Experience Supervisor

Join Inter-Medical Unified Systems Inc as a Patient Experience Supervisor and play a pivotal role in enhancing patient satisfaction and operational excellence in our healthcare facilities. Based in the vibrant regions of Bali, this position offers a unique opportunity to make a tangible impact on patient experiences while contributing to the overall success of our medical centers in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.

In this role, you'll be at the forefront of ensuring that every patient interaction is seamless, efficient, and centered around their needs. You'll collaborate closely with healthcare professionals, facility managers, and support staff to create a welcoming and efficient environment. Your daily tasks will include conducting patient satisfaction surveys, analyzing feedback data, and implementing improvements to streamline processes and enhance the overall patient journey.

📋 Tanggung Jawab Pekerjaan

• Conduct regular patient satisfaction surveys and gather feedback to identify areas for improvement.
• Analyze feedback data using tools like Microsoft Excel and Google Sheets to identify trends and patterns.
• Collaborate with healthcare professionals to implement process improvements that enhance patient experiences.
• Coordinate with facility managers to address operational issues that may impact patient satisfaction.
• Develop and maintain patient experience KPIs to measure and track progress.
• Train and mentor staff on best practices for patient care and service excellence.
• Participate in quality improvement initiatives to continuously enhance patient satisfaction.
• Ensure compliance with healthcare regulations and standards to maintain a high standard of care.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
• Minimum of 3 years of experience in patient experience, customer service, or healthcare administration.
• Proven experience in conducting patient satisfaction surveys and analyzing feedback data.
• Strong analytical and problem-solving skills with proficiency in Microsoft Excel and Google Sheets.
• Excellent communication and interpersonal skills to effectively engage with patients and staff.
• Ability to work collaboratively in a team environment.
• Strong understanding of healthcare regulations and standards.
• Certification in patient experience or healthcare quality improvement is a plus.

🛠️ Keahlian

Lowongan Terkait